Brown and Black Stripe Lamp Base

Mrs Robinson endeavours to dispatch orders in the fastest possible time and safest way. We aim to dispatch all orders within 24 hours (excluding bank holidays and weekends)

Dispatch of furniture and large, bulky items can take to 2-4 weeks. We do endeavour to deliver within 2 weeks.         

Once you have placed your order you will receive an email confirmation and call with your expected delivery details.

If you have any questions, please contact our customer service team on 020 8670 6818 or email info@mrsrobinsonshop.co.uk

Within Mainland UK

Delivery Type	Cost	Time
Collect at our Stores	FREE	Click and Collect orders will be ready for collection the following day, after 12 midday
Standard Parcels	£3.50	UK Delivery is usually within 2-3 working days. Excludes Sundays and Bank Holidays
Medium Parcels	£6.50	UK Delivery is usually within 2-3 working days. Excludes Sundays and Bank Holidays.
Furniture Items    Special,Oversized or Heavy Items	£35.00   £70.00	UK mainland only . Delivery to door (unless otherwise arranged) Usually within 1-2 weeks. If you have any questions regarding your large delivery please call 020 8670 6818.

Click & Collect at our Stores

Quick and easy collection from our stores. Once you've placed your order on the website please give us a call on 020 8670 6818 to arrange which day you can come and collect your items or send an email to info@mrsrobinsonshop.co.uk

Furniture & Large Items

Our team of vetted Courier Delivery Services take care of your furniture and larger items. Delivery is usually within 1-2 weeks unless otherwise specified. Please check your lovely new furniture or large item will fit through your doorways, stairwells or staircases. If you are in any doubt, please talk to our dedicated team (+4402086706818) . They will be happy to advise. We deliver furniture or large items door to door only, unless otherwise agreed, prior to delivery. We aim to achieve the most cost effective service. Should you require additional assistance this can be arranged (fees apply). 

For large items and furniture we request someone be present to ensure proof of delivery. 48 hours notice must also be given should you require any amendments to your pre-arranged delivery. In both cases, this is to avoid any potential additional charges.

Please report any damage within 24 hours of delivery to info@mrsrobinsonshop.co.uk 

Packaging

All of our lovely items are wrapped and packed securely and we try to be as eco conscious with our packaging as possible.

 

We hope you love every item you receive. However, if it doesn’t float your boat don’t worry, just send it back to us within 30 days and, providing it’s in its original condition and packaging we’ll refund the product(s) for you.

Please take care to keep all packaging as we can only accept returns with the original packaging. It is important to send an email with your order number and reason for return to our customer service team at info@mrsrobinsonshop.co.uk. Without this, we may be unable to complete your refund.

Before returning any item(s) to us, we do ask that they are in the same condition that you received them, with tags still attached and goods in their original packaging. Please take reasonable care to ensure that item(s) are returned safely and are not damaged in transit.

Please print off our Returns Form and return it along with your items. All sections must be completed including the reason for return.

We do not offer free returns and the cost of returning an item is your responsibility. When posting your item back you must obtain proof of postage. We are not responsible for items lost or damaged in transit.

Once we have received your item(s) we will process your return as quickly as possible. However, if we’re really busy it can take up to 7 days from the date we received your return, and up to 10 days during our busy Christmas period. Should you have any queries about the status of your return, please contact our friendly Customer Services team by email at info@mrsrobinsonshop.co.uk. We aim to respond to all email queries within 48 hours.

Any Damages MUST be reported within 24hours of receipt. We are unable to replace or refund items if we are not notified within this time.

Please complete our Returns Form to proceed with a return.
We won't be able to process any requests outside of the returns form.  

Returns Form Download

Returns Address:

Mrs Robinson
16 Westow Hill
London SE19 1RX
United Kingdom