We aim to deliver your purchases in the quickest and safest way. All orders are posted within 24 hours (excluding bank holidays and weekends), except for large, bulky items which can take up to 14 days to dispatch.

Once you have received your package, please inspect all goods and inform us if anything has arrived damaged as soon as possible. All returns have to be made within 14 days of receipt in order to qualify for a refund - please see our returns policy for more information.

If you have any questions please contact us on 020 8670 6818 or email

Local collection

If you live near one of our stores you can collect your purchases in person. Once you've placed your order on the website please call us on 020 8670 6818 to arrange which day you can come and collect your items. 


We try to be as eco conscious with our packaging as possible, and therefore recycle old boxes and padding materials. Don't worry though - we always ensure that the packaging is sturdy and your items are packed securely.

Please note we cannot be held responsible for any delay in delivery or issues caused by incorrect delivery information provided to us.