Click & Collect is available from the Crystal Palace and East Dulwich shops - just choose "collect from store" at checkout and call or email us to arrange pick up time.
Mrs Robinson endeavours to dispatch orders in the fastest possible time and safest way. We aim to dispatch all orders within 24 hours (excluding bank holidays and weekends), except for furniture and large, bulky items which can take up to 2 weeks to dispatch.
Once you have placed your order you will receive an email confirmation with your expected delivery details.
If you have any questions, please contact our customer service team on 020 8670 6818 or email info@mrsrobinsonshop.co.uk
| Delivery Type | Cost | Time |
| Collect at our Stores | FREE | Click and Collect orders will be ready for collection the following day, after 12 midday |
| Standard | £3.50 | Delivery is usually within 3-5 working days. Excludes Sundays and Bank Holidays |
| Medium Sized Parcels | £6.95 |
Delivery is usually within 3-5 working days. Excludes Sundays and Bank Holidays |
| Furniture & Large Items | £35.00 | Delivery usually takes place within 1-2 weeks |
| Special Delivery - by arrangement | £60.00 | Delivery usually takes place within 1-2 weeks |
Quick and easy collection from our stores. Once you've placed your order on the website please give us a call on 020 8670 6818 to arrange which day you can come and collect your items or send an email to info@mrsrobinsonshop.co.uk
Our Specialist Delivery Service takes care of your heavy furniture and more fragile items. Delivered usually within 1-2 weeks unless otherwise specified on the product page
We try to be as eco conscious with our packaging as possible, and therefore recycle old boxes and padding materials. Don't worry though - we always ensure that the packaging is sturdy and your items are packed securely.
We hope you love every item you receive. However, if it doesn’t float your boat don’t worry, just send it back to us within 14 days and, providing it’s in its original condition and packaging we’ll refund the product(s) for you.
Please take care to keep all packaging as we can only accept returns with the original packaging. It is important to include your completed returns form to help our team identify your order. Without this, we may be unable to complete your refund. Simply fill in the returns form that came in your parcel and send it back to us.
Before returning any item(s) to us, we do ask that they are in the same condition that you received them, with tags still attached and goods in their original packaging. Please take reasonable care to ensure that item(s) are returned safely and are not damaged in transit.
We do not offer free returns and the cost of returning an item is your responsibility. When posting your item back you must obtain proof of postage. We are not responsible for items lost or damaged in transit.
Once we have received your item(s) we will process your return as quickly as possible. However, if we’re really busy it can take up to 7 days from the date we received your return, and up to 10 days during our busy Christmas period. Should you have any queries about the status of your return, please contact our friendly Customer Services team by email at info@mrsrobinsonshop.co.uk. We aim to respond to all email queries within 48 hours.